nimoPrivacy Policy

This page describes what we collect when you use nimo and how we keep that data protected. We at nimo handle personal information according to applicable data-protection standards and our own commitment to transparency. Our privacy practices cover account registration, payment processing, gaming activity, and customer support interactions across our platform.

We operate nimo across multiple jurisdictions, including Indonesia, where our users access live-dealer tables, sportsbook markets, and slot games through mobile and web interfaces. Our data handling reflects the legal requirements of each region where we operate, while maintaining consistent security standards across all nimo systems.

The sections below explain what personal data we collect, how we use it, who may access it, and what rights you have regarding your information on nimo.

Data we collect on nimo

When you create an account on nimo, we collect your email address, phone number, date of birth, and full name for identity verification. We also collect residential address information to comply with anti-money-laundering regulations. On nimo, we may request government-issued identity documents (passport, national ID) to verify your identity before permitting deposits or withdrawals.

During your use of nimo, we record your gaming activity (bets placed, games played, outcomes), payment transactions (deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and interactions with our customer support team. On nimo, we also collect technical data: your device type, operating system, IP address, browser information, and session timestamps. This technical data helps us maintain nimo platform security and optimize performance for Android and iOS users across Jakarta, Surabaya, Bandung, Medan, and Semarang.

We do not collect payment card details directly on nimo; instead, we route card transactions through encrypted third-party processors who handle all card data according to PCI-DSS standards. On nimo, we store only transaction references and settlement confirmations, never full card numbers or security codes.

Cookie notice: We use cookies and similar tracking technologies on nimo to maintain your login session, remember your preferences, and analyze how you use our platform. You can disable cookies in your browser settings, though doing so may limit some nimo functionality.

How we use your data on nimo

Our primary use of your data on nimo is to deliver gaming services: processing your bets, managing your account balance, settling game outcomes, and facilitating deposits and withdrawals. We use your contact information to send you account notifications (login alerts, withdrawal confirmations, security updates) and, if you opt in, promotional messages about nimo events and offerings.

We also use your data to comply with legal obligations. On nimo, we analyze gaming patterns to detect fraud, money laundering, and problem-gambling indicators. We do not share these analyses with third parties unless required by law or by our licensing authorities. Our nimo team uses your data internally to improve platform features, investigate disputes, and maintain account security.

We retain your nimo account data for as long as your account remains active, plus a standard retention period afterward to meet legal and regulatory requirements. You may request account deletion through our support team; upon deletion, we anonymize or securely destroy your personal data except where we are legally required to retain it.

Third parties and data sharing on nimo

We share your data on nimo only with carefully selected processors and partners:

Payment processors: We share your name, email, and transaction amount with payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals. These partners handle your data according to their own privacy policies and payment regulations.
Identity verification providers: We may share your name, date of birth, and government ID with third-party identity-verification services to comply with KYC (Know Your Customer) requirements on nimo.
Hosting and infrastructure providers: Our nimo servers may sit outside your jurisdiction (we use cloud infrastructure in multiple regions). These providers access your data only to the extent necessary to operate nimo systems and are bound by data-protection agreements.
Legal and regulatory authorities: We may disclose your nimo data to government agencies, law enforcement, or gambling regulators if required by law or court order.

We do not sell your nimo data to marketing companies or data brokers. We do not share your gaming history or betting patterns with third parties for profiling or targeting purposes.

Your rights regarding your nimo data

You have the right to request access to the personal data we hold about you on nimo. You may also request correction of inaccurate information, restriction of processing, or deletion of your data (subject to legal retention obligations). To exercise these rights, contact our support team through the nimo app or email us with your account reference.

You have the right to object to certain processing of your nimo data, including marketing communications. You can manage your communication preferences within your nimo account settings or by contacting us directly. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

Data access: Request a copy of all personal data we hold about you on nimo through our support team.
Data correction: Update or correct inaccurate information in your nimo account.
Data deletion: Request deletion of your nimo account and associated personal data (subject to legal holds).
Opt-out marketing: Unsubscribe from promotional communications sent by nimo.

Security and data protection on nimo

We protect your data on nimo using encryption, secure authentication, and access controls. All communication between your device and our nimo servers is encrypted using TLS (Transport Layer Security). Your nimo account requires a password plus two-factor verification (one-time codes sent to your registered phone or email) to prevent unauthorized access.

Our nimo infrastructure undergoes regular security audits and penetration testing. We train our staff on data-protection practices and limit access to your personal information to employees who need it for their nimo roles. Despite our security measures, no online platform is completely immune to breaches; if we discover a data breach affecting nimo, we will notify affected users and relevant authorities without undue delay.

Children and nimo

We do not knowingly collect data from minors on nimo. Our platform is available only to users who meet the legal age requirement in their jurisdiction. If we become aware that we have collected data from a minor, we will delete it immediately and close the associated nimo account.

Changes to this policy and contact

We may update this nimo privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or through a prominent notice on nimo. Your continued use of nimo after such changes means you accept the updated policy.

If you have questions about our nimo privacy practices, contact our support team through the nimo app, via email, or by phone. We aim to respond to data-protection inquiries within thirty days. Our nimo support team operates in Indonesian and English, ensuring accessibility for users across the platform.

Our nimo services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable regulations. For specific questions about how our nimo privacy policy aligns with your local data-protection law, consult a legal professional or contact us for clarification.